The customer observed a falsely elevated platelet result on the cell-dyn emerald analyzer.The following data was provided: initial 1,000,000 k/ul, repeated too high to report, repeated again 415, 300 k/ul.There was no impact to patient management reported.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.The issue was resolved by replacing the o-rings kit and 1l straw.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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