The customer questioned results for 1 neonatal patient tested for elecsys ferritin (ferritin) on a cobas 8000 e 602 module.Thirty minutes after being born on (b)(6) 2018, the patient presented with neurological degradation with hypotonia, severe hypoglycemia and hepatocellular insufficiency.At 12:25 a.M.On (b)(6) 2018 the patient was tested for ferritin and the result was 57,907 ug/l suggesting hyperferritinemia.The evening of (b)(6) 2018 biotin treatment was started based on a potential metabolic disease.On (b)(6) 2018 at 5:30 a.M.A new sample was obtained and the ferritin result had decreased to 90 ng/l.The rest of the test results were consistent with the results from (b)(6) 2018.The customer suspects an interference with biotin affecting the ferritin results.There was no allegation that an adverse event occurred.The e602 module serial number was (b)(4).
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