Philips investigated this complaint.The system software froze when the patient was being prepared for the procedure.Several attempts were required to reboot the system contributing to a total delay in performing the procedure of approximately 30 minutes.Philips checked the system on site and confirmed that the host pc was not operating correctly.The host pc was replaced after which the system was returned to use in good working order.An analysis of the log files confirmed a failure of the host pc.Further investigation of the nature of the failure was not possible because customer had destroyed the hard disk containing necessary dump files.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|