(b)(4).Method: the complaint icon cpap was not received at fisher & paykel healthcare (f&p) in (b)(4).Our investigation is accordingly based on the information and photograph provided by the customer.Results: visual inspection of the photograph revealed that the power cord had gross damage to the outer and inner insulation of the power cord, exposing copper wiring.Conclusion: the nature of the damage suggests the power cord may have been subjected to excessive force or sharp tools.The lot date confirms that the unit is almost two years old.During initial assembly of the icon cpap, all power cords are visually inspected for damage.Once the assembly process is completed, all icon cpap devices are visually inspected again before release for distribution.This suggests the damage occurred after it had been distributed.The icon cpap is designed to the electrical safety standards, ul60601-1 and as/nzs 3200.1.The materials used in the thermoplastic components of the mains connector and the cases are flame retardant according to ul 60601-1 and as/nzs 3200.1.Our user instructions that accompany the icon state the following: "only operate if the device, power cord and plug are dry and in good working order." "do not operate the device, water chamber or breathing tube if it is dropped, damaged or not working as intended.".
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