The bwi failure analysis lab received the device for evaluation on 12/11/2018 and found a black spot at the transition.These findings confirm the damages observed by the customer.The analysis has begun but is not completed at this time.When the investigational analysis has been completed, a supplemental 3500a report will be submitted.The device history record (dhr) was reviewed and no anomalies were found related to this complaint.In addition, the dhr review verifies that the device was manufactured in accordance with documented specification and procedures.Manufacture reference no: (b)(4).
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It was reported that a patient and underwent an ablation procedure with a thermocool® smart touch® sf uni-directional navigation catheter and on the catheter shaft, dark spot foreign material was observed.The foreign material which was described as dark spot, was a few inches back from the visualization electrode.It was noticed right out of the package and never went into the body.The physician tried to scrape it off with no success.Catheter replacement resolved the issue.No adverse patient consequences were reported.The observed dark spot foreign material has been assessed as mdr reportable.
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It was reported that a patient and underwent an ablation procedure with a thermocool® smart touch® sf uni-directional navigation catheter and on the catheter shaft, dark spot foreign material was observed.The investigational analysis completed on 1/30/2019.The device was inspected and a black spot was observed at the transition.During the second visual inspection, it was clarified that a black marker spot was observed on the shaft.No foreign material or exposed material was observed.The manufacture team performed an investigation in order to determine the root cause.Investigation results determined the issue is related to the manufacturing process involving the force calibration station, since the mark placed in the normal process has the same characteristics mentioned in the comparison.An awareness session was performed for the operators.The device history record (dhr) was reviewed and no anomalies were found related to this complaint.During manufacturing process, all the catheters are inspected for visual damages before packaging.On line inspections and functional tests are in place to prevent this type of damage from leaving the facility, however, during the investigation of the condition reported, it was concluded that this issue was not detected by the inspections on the line.Afterwards, there is no potential harm and the risk is consider low.The customer complaint has been verified since the dark spot was confirmed.No foreign material was observed.Based on available analysis results, the complaint appears to be caused by internal biosense webster inc.(bwi) operations, specifically the manufacturing process.However, this appears to be an isolated case.Manufacture reference no: (b)(4).
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