The customer observed falsely elevated results while using alinity c calcium reagents.The following data was provided.The customer uses normal range 2.20 to 2.55 mmol/l and results greater than 4.00 mmol/l are checked.Initial 3.84 mmol/l, repeat 2.55, 2.60 mmol/l the patient was hospitalized when the value in the normal range was obtained.No adverse impact to patient management was reported.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, and a review of labeling.Return material was not available from the customer.Based on the available data, it appears that a sample aspiration issue was present.A review of tracking and trending did not identify an adverse trend for issue observed by the customer.No other similar complaints were identified with this reagent lot number.Labeling was reviewed and found to be adequate.Based on this investigation this appears to be a sample specific issue.Based on the available information no deficiency of the alinity c calcium reagent (ln 7p57-20) , lot 32858un18 , was identified.
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