Manufacturer narrative: the reason for this revision surgery was due to pain.The previous surgery and the revision detailed in this investigation occurred over 9 months and 14 days apart.There is no information in this complaint about any patient injuries, activities, or accidents that may have contributed to the need for this revision surgery.There are no reported pre-existing patient health conditions.The healthcare professional indicated there was no delay in surgery and another suitable device was available for use.The revision surgery was completed as intended.The device was disposed of at the hospital and not made available to djo surgical for examination.A review of the implant device history records (dhr) shows that the reported components used in the previous surgery met design and manufacturing requirements.There was a non-conforming material report (ncmr)# 34688 associated with part# 520-50-118, glenoid, head, humeral, offset, 50-18, which documents a nonconformance that out of 15 quantity lot 1 item was rejected due to multiple dings on inner wall above the laser etch and it was scraped, 3 other items were rejected due to multiple scratches on polished surface and the parts were accepted after rework with suitable operations.All items in the lot met the design, fit and function requirements and were accepted.The device was within its expiration date at the time of use during the previous surgery.Customer complaint history of the reported device showed no present trends or on-going issues that are in need of review.The root cause of this complaint was a revision surgery due to pain.There were no findings during this investigation that indicate that the reported device was the source or had a direct connection with the event.There are multiple factors that may contribute to the event that are outside the control of djo surgical such as: degenerative bone disease, patient bone deterioration, excessive range of motion, soft tissue impingement, patient activities or trauma.Inventory containment is not required as there are no indications of a product or process issue affecting implant safety or effectiveness.
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