The investigation determined that higher than expected vitros calcium (ca) results were obtained from a single (b)(6) external quality control (qc) sample processed on a vitros 5,1 fs chemistry system.The assignable cause for this event is unknown, however, the issue is isolated to the affected (b)(6), (b)(6) 2018 sample.The higher than expected vitros ca results obtained were reproducible, indicating a sample related issue.However, 63 of 64 vitros users obtained acceptable results from the same sample, therefore, a sample-matrix issue did not likely contribute to the event.However, a sample related issue isolated to the affected sample at this site cannot be ruled out as contributing to the event.Historical vitros ca qc results and vitros ca within-run precision test results obtained from vitros ca slide lot 0305-0560-5594 tested on the vitros 5,1 fs system were acceptable.This would indicate the vitros 5,1 fs system and vitros ca slide lot 0305-0560-5594 did not malfunction.Additionally, continual tracking and trending of complaints has not identified any signals that would point to a potential systemic issues with vitros product ca slide lot 0305-0560-5594.A definitive assignable cause could not be determined.
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A customer obtained higher than expected vitros calcium (ca) results from a single ((b)(6)) external quality control (qc) sample processed on a vitros 5,1 fs chemistry system.(b)(6) ,(b)(6) 2018 sample vitros ca results of 9.31 and 9.45 mg/dl vs.The expected result of 6.61 mg/dl.Biased results of the direction and magnitude observed may lead to inappropriate physician action if the issue were to occur undetected on patient samples.The higher than expected vitros ca results were obtained when processing a qc fluid.There was no indication from the customer that vitros ca patient results were questioned by clinicians.However, the investigation cannot conclude that patient sample results would not be affected if the event were to recur undetected.There was no allegation of actual patient harm as a result of this event.This report corresponds to ortho clinical diagnostics inc (ortho).Complaint numbers (b)(4).
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