The reported complaint of "system error, out of service, revert to manual cpr" error message was confirmed based on the archive review and during functional testing.The fault was found to be due to the defective processor board.As part of routine service during testing, the platform was examined and found damage encoder and motor covers, unrelated to the reported complaint.The encoder and motor covers were replaced to address the issue.The autopulse platform is a reusable device and was manufactured in 2005, and is 13 years old, well beyond the expected service life of five years.Therefore, this type of physical damages found during the visual inspection are characteristics of normal wear and tear for the life of the device.During functional testing, the platform was powered on and the system error, out of service, revert to manual cpr error message appears on the display panel.A review of the archive was performed and the archive data shows system error 136 - internal parameter corrupted, thus confirming the reported complaint.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint reported for autopulse platform with (b)(4), reported on (b)(6) 2015, processor board was replaced.
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