The customer reported complaint for the autopulse platform displayed an error message user advisory (ua) 16 (timeout moving to take-up position) was confirmed during archive review and initial functional testing.The root cause was determined to be a seized brake gap.Brake gap was adjusted to remedy the fault.The platform failed the initial functional testing due to error message user advisory (ua) 16 displayed when the platform was powered on.Review of the archive data indicated user advisory (ua) 16 errors occurred on the reported event date.In addition, unrelated to the reported complaint, archive data log show user advisory (ua) 41 (patient temperature sensor failure) error message.As a precautionary measure, the temperature sensor cabling was replaced.The storage and shift check conditions are not known; however, factors such as ambient storage condition (e.G., fire truck in sun) or soft surface that may block air vents are known to cause (ua) 41 error messages in rare cases.As part of routine service during testing, the platform was examined and unrelated to the reported complaint, encoder drive shaft does not rotate smoothly, exhibits binding and resistance and battery lock was observed damaged.The sticky clutch plate was deburred and the battery lock was replaced.The autopulse platform is a reusable device and was manufactured in february 2016.Therefore, this type of physical damage found during the inspection is characteristic of normal wear and tear for the life of the device.Following the repair, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries for 12 minutes without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of reported complaints for autopulse (b)(4).
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