Philips investigated this complaint.The review of the log files of july 31, 2018 showed that the emergency stop of the system was pressed at 19:03h and was on until the system was shut down at 23.35h on that day.When the emergency stop is activated, the motorized movement is not available and the tabletop is floating.When the procedure with the patient started, the emergency stop was active and therefore the motorized movements were not available and the tabletop was floating.It is unknown why the emergency stop was pressed.The log files showed that two warnings were prompted by the system ¿warning: emergency stop activated; reset to continue¿ (when the emergency stope was pressed) and ¿warning: motorized movement unavailable¿ (when the procedure started).The system was started on the next day and the motorized movement was available.No malfunction of the geometry/table has been identified.No further actions will be taken by philips.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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