The customer reported multiple architect carbon dioxide results that were either falsely elevated or repeated lower when rerun.The customer provided the following discrepant results: initial 36, repeat 20 discrepant; initial 25, repeat 18 discrepant; initial 27, repeat 18 discrepant; initial 36, repeat 23 discrepant; initial 41, repeat 20 discrepant; initial 32, repeat 27 discrepant; initial 25, repeat 21 discrepant; initial 31, repeat 27 discrepant; initial 27, repeat 21 discrepant; initial 24, repeat 19 discrepant.The customer uses a normal range of 22-29 mmol/l.No impact to patient management was reported.
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Further investigation of the customer issue included a review of the complaint, a search for similar complaints, a review for complaint trends, a review of labeling.A search for similar complaint was performed for reagent lot 53082uq05 found no other complaint similar to the complaint issue.No non-statistical or adverse trend, non-conformances, potential non-conformances, or deviations were identified for the customer's issue.The original sample was retested and generated lower results.After troubleshooting no additional discrepant results were generated.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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