The product evaluation of the customer issue included a search for similar complaints with reagent lots, a review of instrument logs, a review of labelling.No adverse trend, non-statistical trends, non-conformances, potential non-conformances, or deviations were identified for the customer's issue.Instrument logs were reviewed and 0550 cuvette washing not completed, hardware failure or user pressed stop.Promptly perform the wash cuvettes procedure were noted in instrument notification text.A review of the product labeling concluded that the issue is sufficiently addressed.No product deficiency was identified.
|