Visual inspection of the autopulse platform (sn (b)(4)) confirmed the customer reported event of damaged wire restraint loop.Additional issues were observed during visual inspection were damaged top cover, bottom cover, frayed wire on the fan assembly, missing battery latch and load plate screw; which are not related to the reported event.The autopulse platform is a reusable device and was manufactured on feb 21, 2008 and has exceeded its service life of 5 years old.This type of physical damage found during visual inspection is characteristic of normal wear and tear for the life of the device.As part of routine service during testing, the platform was evaluated.Upon initial functional testing, the platform displayed a user advisory (ua) 17 (motor on for too long during active operation) error message.The ua 17 error message was due to a defective drivetrain and motor controller board.Additionally, a load characterization check was performed and identified a defective load cell.Upon customer's approval, replacement of the top cover, bottom cover, cable, battery latch, load plate screw, load cell, drivetrain and motor controller board, the platform will be further tested.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse serial number (b)(4).
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