Spoke to (b)(6), she claims that her base was delivered dirty and damaged.Customer also stated that she is on the cpap machine.She dropped her wired hand control and the nurse was not there to assist her in its retrieval.During customer's attempt to retrieve the fallen hand control, it got stuck.As she managed to get it unstuck, she damaged the wiring on the remote control and the bed no longer works.Customer alleges she felt a small shock when she pushed buttons on the remote, she believes, due to exposed wiring from the damage she caused.
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