The patient stated that he received an erroneous result when testing with his coaguchek xs meter serial number (b)(4).A sample from the patient was tested using the meter at 8:57 a.M., resulting with a value of 4.4 inr.The doctor advised the patient to come into the doctor's office for another test.At around 2:15 p.M., a sample from the patient was tested using the doctor's coaguchek xs meter, resulting with a value of 1.5 inr.The doctor believed the 1.5 inr value to be correct.No adverse events were alleged to have occurred with the patient.The patient was not treated and did not have medication changed based on the meter result.The patient is currently feeling well.The patient stated that the doctor wants his inr levels to stay around 2.0 inr.The patient stated that the doctor is okay with an inr of 2.2, but not much higher than this.The patient's testing frequency is once per week.The patient is not anemic or polycythemic.The patient does not have antiphospholipid antibodies or lupus.The patient does not take heparin or direct thrombin inhibitors.The patient was taking 2.5 mg of warfarin per day.Due to a 4.0 inr result on (b)(6) 2018, the patient withheld warfarin on (b)(6) 2018.On (b)(6) 2018, the patient began rotating warfarin medication between 1.25 mg.And 2.5 mg.Every other day.The patient is not taking any new medications and has no new illnesses.The patient said that he had no changes in diet other than eating less lately.The patient had a nosebleed, but did not need medical treatment.The patient's product was requested for investigation.Relevant retention test strips (lot 353497) were tested in comparison with the master lot.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.Retention samples were acceptable.No error messages occurred.
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The patient's meter was returned for investigation and was tested with qc material in combination with master lot strips.Testing results: qc 1: 2.6 inr, qc 2: 2.5 inr, qc 3: 2.6 inr.The obtained qc values were in the allowed range of the used combination master lot strip lot - qc lot.(1.9 - 2.9 inr).All measurements were without error messages.The maximum difference between measurements was 8.3 %.The results alleged by the customer were not observed in the meter¿s patient result memory.
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