The customer stated that they received an erroneous result for one patient tested with coaguchek xs meter serial number (b)(4).The customer also stated that an unknown error occurred on the meter on (b)(6) 2018.A display check was performed and no issues were observed.At 1:06 p.M.On (b)(6) 2018 a sample from the patient was tested using the meter, resulting with a value of > 8.0 inr.At 1:20 p.M.On the same date, a sample from the patient was tested in the laboratory using an unknown method, resulting with a value of 5.6 inr.No adverse events were alleged to have occurred with the patient.The patient was not treated and did not have medication changed based on the meter result.The patient is currently in poor condition.The patient's therapeutic range is 2 - 3 inr.The patient's testing frequency is 3 times per week.The patient does not have antiphospholipid antibodies, does not take heparin, does not take direct thrombin inhibitors, had no changes in diet, no illnesses, and no new medications.The patient had no bleeding or bruising.The customer's product was requested for investigation and replacement product was sent to the customer.Relevant retention test strips (lot 345215) were tested in comparison with the master lot.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.Retention samples were acceptable.No error messages occurred.
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The patient's meter and strips were returned for investigation.The returned meter and strips were tested in comparison to master lot strips using quality control material.Testing results: qc 1: 2.4 inr, qc 2: 2.4 inr, qc 3: 2.4 inr.The obtained qc values were in the allowed range of the used combination master lot strip lot - qc lot.(1.9 - 2.9 inr).All measurements were without error messages.The maximum difference between measurements was 0%.
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