Investigation summary: received one used unit within an undamaged opened package from lot 8087872.The unit consisted on the catheter/adapter assembly and protective needle cover.The remainder of the unit (components) was not returned.The photos reveal evidence to confirm that the unit photographed and unit received demonstrated similarities.Dhr review showed the lot was built and packaged on afa line 11 from 31mar2018 through 04apr2018.All required challenge samples and testing was conducted per specifications and in accordance with the in-process sampling plans.There were no reject activity findings throughout the build of this lot that would impact the outcome of the quality of the product relevant to the defect stated in the pir.A non-related fining was disclosed; during the packaging of this lot at the label print verification of p-01, the label verification form disclosed that the attached dispenser label was missing (ref 381033) print, which ran through p-04.There was a new start up at p-05, which the new label verification form disclosed that the attached dispenser label contained all information, including (ref381033) print and ran through to p-14.Note that this finding is not relevant to the reported defect associated with this pir.Investigation conclusion: received one used unit within an undamaged opened package from lot 8087872.The unit consisted on the catheter/adapter assembly and protective needle cover.The remainder of the unit (components) was not returned.The photos reveal evidence to confirm that the unit photographed and unit received demonstrated similarities root cause description: the defect could have occurred anywhere the adapter came in contact with machinery within zones 1, 2, and 5.This failure mode does not occur often.The last time this defect was seen was 2016.Rationale: the peura (end user risk analysis) was analyzed t to determine level of risk to customer and potential causes of the defect.The analysis showed that due to low occurrence, current risk is acceptable.A formal corrective action will not be initiated at this time.Customer complaint trends are evaluated on a monthly basis.If the trend of a specific type of complaint warrants a formal corrective action, resources will be assigned at that time.
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