An investigation of the reported condition was performed.A complaint of the device maintaining the suction permanently was reported.The suction should be activated only at the moment when a diathermal burn is performed.One device was received as a service request and a visual inspection and functional test were performed by the field service team.A dhr review was completed for serial# (b)(4).There were no manufacturing issues related to the complaint for this serial number.According to the technician, the unit works as intended.Additionally, the motor was found to be burned and needed replacement.The firmware was already updated to 1.18.The device as received met the specifications and passed functional testing for the suction capability.It failed for the motor component.This complaint will be considered as unconfirmed for issues with the suction.A root cause for the motor issue is wear and tear.The unit has exceeded its useful life.As part of continuous improvement efforts and a corrective action, the motor was replaced.The device was fully checked for functionality and patient electrical safety according to norm 60601 cl-1 and the manufacturer's guideline.It was deemed technically efficient and safe to use.The unit was cleaned and disinfected according to the manufacturer's guideline.If additional information is received, the investigation will resume as needed.If information is provided in the future, a supplemental report will be issued.
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