A philips field support engineer (fse) traveled to the customer site to evaluate the issue.The fse found that the power cord attached to the intellivue mx450 patient monitor was missing the ground connection and several cuts were found in the power cord.The power cord, shorted out when tested from the hole to either side of the connectors.The fse stated that this caused the main board to malfunction and show the red screen.The power cord was replaced with one from the customer stock and the fse replaced the main board.The nurse was treated on site with no indication of any loss of work.The device remains on site and in use at the customer site.No subsequent calls have been logged for this device/issue.No further investigation or action is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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