An internal investigation was performed for a customer in south africa reporting a falsely elevated result for an external quality control (eqa sample "lancet - standton" cycle 8 number 1) sample in association with the vidas® ck mb assay (lot 1006158480).The customer did not submit the sample for evaluation.No sample analysis could be performed.A review of quality records confirmed there was no anomaly during the manufacturing, control and packaging processes, and no capa, or non-conformity recorded for vidas ckmb assay (lot 1006158480).Control chart analysis was performed on five internal samples (target: 44.9-16.1-40.1-74.2-109 ng/ml) on five different batches of vidas ckmb ref 30421 including the customer's (lot 1006158480/181111-0) the analysis showed that vidas ckmb ref 30421 lot 1006158480/181111-0 is in the trend of other batches.Complaint trending analysis showed no other complaint for vidas ckmb assay (lot 1006158480).In conclusion, the vidas ckmb ref 30421 lot 1006158480/181111-0 is within the expected performances.Without the customer's return sample, and as vidas ckmb lot 1006158480/181111-0 has expired, it is not possible to pursue further investigation.
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