End-user called in about a rollator she had for two years.She stated she has since taken the device back to where she purchased it from multiple times for repairs.The left front wheel is bent in, causing the wheel to become very wobbly.On (b)(6) 2019, the end-user was at home walking thru the hallway, and the wheel became very unstable.The end-user hit her head on the wall.She stated that due to hitting her head, it caused a big hematoma on the front of her head.Paramedics were called to the scene, and she was taken to the hospital where staff performed a catscan.The catscan results came back normal.She was given something for pain, and was discharged.The wheel is noted as still being attached to the rollator.
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