A review of returned product from the customer was performed, visual inspection of the sample returned from the customer found catheter tube was broken or cut, found flared end of the tube catheter fully assembled with the hub.According to the tubing drawing length is 13.875-14.125, returned tube measured 6", so bottom part of the tube found broken (bottom cutting tube not returned with the sample.Functionally reviewed the sample, unable to identify if the tube is cut or pulled with excessive force, material is very soft from the damage to the catheter tube.During lab testing, this event could not be duplicated.At this time we are unable to identify how the catheter tube broke and flared out and the complaint was confirmed.The root cause of this issue, unable to be verified.At this time this complaint is only confirmed, catheter tube broken and flared out.This issue has been documented will continue to be tracked and monitored in the future.
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