A philips response center engineer (rce) spoke to the customer biomedical engineer (biomed).The biomed was attempting to obtain training information for the nurses.They had some strips, however, they wanted hours of general review data.There was no product malfunction, or any delay in silencing or hearing the alarms.The biomed stated the device was not a factor in the patient death.The rce assisted the biomed in obtaining the log data requested but the log data was not provided to the rce.The device remains at the customer site.No subsequent calls logged for this device/issue.No further investigation is warranted at this time.
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