Date of report: 20jun2019.Date received by manufacturer: 19jun2019.Philips remote support engineer advised customer of multiple parts to repair the device, they also informed the customer that one possible part was no longer available the remote support engineer also offered bench repair as an option to troubleshoot the device if the customer approved.Philips remote support engineer contacted the customer as a follow up call and the customer indicated that they had scrapped the device submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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