(b)(6).Investigation summary: no customer samples were received to be evaluated.3 photos were received.The 3 customer photos were inspected with no issues being identified.The device history records were reviewed with no issues being identified.There were no related quality notifications.All process and final inspections comply with specification requirements.Investigation conclusion: upon evaluation of the customer returned photos, the customer¿s product issue was not observed during visual inspection of the tube.This product does not contain additive per specification, no condensation was seen in the tube.The device history records were reviewed with no issues being identified.There were no related quality notifications.All process and final inspections comply with specification requirements.Root cause description: based on the investigation, no product issue was identified as the product was found to be in conformance and meet release specifications.Rationale: bd was unable to confirm the customer¿s indicated failure mode with the photos provided.Bd life sciences ¿ preanalytical systems received no samples and 3 photos from the customer facility for investigation.Based on the visual inspection/evaluation of the samples, bd pas did not observe ¿fm¿ on the product.The device history records were reviewed with no issues being identified.There were no related quality notifications.All process and final inspections comply with specification requirements.
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