An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, tracking and trending, a review of historical performance and product labeling.A search by product lot number for other tickets similar to this issue found no similar complaints.The trend review by the product list number found no adverse or non-statistical trends related to this issue.World wide data was used to review historical performance and no unusual reagent lot performance was identified for lot 32860un18.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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