Bed serial numbers are (b)(4).Sent customer a set of bed straps that were delivered on (b)(6) 2019.On (b)(6) 2019 pilot's technician installed bed straps on customer's base.On (b)(6) 2019 customer, (b)(6) confirmed that bed straps have been installed that her bases are stationary.Based on the signed proof of delivery, a floor protector was in place at the time of the delivery, customer refused the install of the bed straps.Please note, a disclaimer is noted on all pod advising the importance of the installation of the bed straps.The customer is satisfied and requires no further assistance.
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