The following were reviewed as part of this investigation: patient severity, frequency analysis, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the complaint of a tear in the probe cover is confirmed; however, the exact cause could not be determined from the photo samples provided.Two photo samples of a siterite needle guide kit were returned for investigation.The first photo sample showed an ultrasound probe cover.Gel can be seen to be spread throughout the cover.A person with a glove is shown to have their finger through the probe cover indicating a tear is present.The second photo sample showed the outer packaging of the needle guide kit with ref: 900013b01 and lot: rect1220.Since evidence of a tear was present in the photo samples provided, the complaint is confirmed but the exact cause remains unknown.Possible contributing factors include sharp instrument damage and damage during handling.A lot history review (lhr) of rect1220 showed no other similar product complaint(s) from this lot number.
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