Date of event was approximated to be (b)(6) 2019 as no event date was reported.A visual assessment was performed.The catheter demonstrated signs of use.As received, the working channel sleeve (wcs) protruded.Maximum wcs protrusion was observed when the distal tip was articulated by turning the large knob in both directions.Upon plugging the device into the controller, it displayed a live, clear image.No issues were identified with the image.The device was fully articulated in all directions; no issues were identified with the image.A guidewire was inserted through the working channel port and passed through the working channel; no issues were identified with the image.A spybite was passed though the working channel; no issues were identified with the image and no issues were identified when passing an accessory through the working channel sleeve.The distal tip was cut.The distal cap was removed.The catheter was cut open using the cutting fixture.The working channel sleeve was removed.Witness marks were noted on the pebax.The white and clear areas along bond a appeared to show evidence of adhesion.It was found during the investigation of the returned spyscope ds that the working channel sleeve was protruding.Based on investigation results, the underlying cause of working channel sleeve protrusion is an insufficient bond, particularly the second heat cycle of the working channel sleeve bonding process [bond b].Working channel sleeve protrusion in devices manufactured post 01mar2018 changes has been determined to be a design issue, therefore, the complaint investigation conclusion code selected for the working channel sleeve protrusion issue is design inadequate for purpose, which indicates that problems were traced to design/design features of the device that do not support or do interfere with the intended purpose of the device.An investigation is underway to address this issue.A dhr (device history record) review was performed and did not identify evidence of deviations or non-conformances in the manufacturing processes that could contribute to the complaint.The dhr review confirms that the accepted device met all manufacturing specifications.
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