Manufacturer¿s investigation conclusion: the report of set pump speed not reached alarm, speed drop, and the flow reading showing dashes was confirmed through the analysis of a data log file retrieved from the returned 2nd gen primary console (serial number (b)(4)).The console was connected to a test mag monitor and a data log file was retrieved successfully.The retrieved data log file captured the console supporting a system for over 711 hours at a speed of approximately 4600rpm and a flow of approximately 4.5lpm.However, at approximately 1:45am on february 1, 2019 the log file captured an active system alert:s3 alarm as a result of an active sf_ifd_shutdown_detected fault.As a result of this event pump speed dropped to 3200rpm and the flow reading became blank at 0lpm.Soon after the console alarmed with an set pump speed not reached:m5 alarm.Attempts to adjust pump speed were unsuccessful and the flow remained at 0lpm until the console was powered down.The console was evaluated and tested by the service depot.The reported issue could not be duplicated during their evaluation.The console was tested for an extended period of time along with its related motor (serial number (b)(4)) and flow probe as well as with a test motor.The console operated as designed at all speeds without any issues or flow blanking being reproduced.Full functional checkout was performed per the centrimag 2nd gen primary console service process and the unit passed all tests.Additionally, routine battery maintenance was performed successfully.The returned console functioned as intended during the investigation.As a result, the root cause of the reported issue could not be conclusively determined.The tested unit was returned to the customer site.Reports of similar events are being tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
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