The company iii (d) cartridge with the reported issue was not returned.Four unopened company iii (d) cartridges for lot# 32628704 were returned in the opened carton.Two of the cartridges were opened and evaluated.The two unused company iii (d) cartridges were visually inspected.No damage or abnormalities were observed.The two unused company iii (d) cartridges were functionally tested per the dfu using a qualified company iii blue handpiece, company lens, 27.0 diopter lens and viscoelastic.The cartridge was filled with viscoelastic per the dfu.The lens was loaded and biased down.The lens was advanced making sure the plunger was in the correct position in contact with the trailing optic edge.No lens or cartridge damage was observed after the lens delivery.The two company iii (d) cartridges were cleaned for further evaluation.Top coat dye stain testing was conducted with acceptable results.Company product history records were reviewed and documentation indicated the product met release criteria.The lens model/diopter used during the event was not provided.It is unknown if a qualified product was used.It cannot be verified if the reported handpiece and viscoelastic are qualified without the associated lens model.Root cause: the company iii (d) cartridge with the reported issue was not returned.The root cause for the reported issues cannot be determined.Two of the returned unopened samples for the company iii (d) complaint lot# 32628704 were evaluated.No problems were found.The two unused company iii (d) cartridges were visually inspected.No damage or abnormalities were observed.The two unused company iii (d) cartridges were functionally tested per the dfu using a qualified company iii blue handpiece, company lens, 27.0 diopter lens and viscoelastic.The cartridge was filled with viscoelastic per the dfu.The lens was loaded and biased down.The lens was advanced making sure the plunger was in the correct position in contact with the trailing optic edge.No lens or cartridge damage was observed after the lens delivery.The two tested company iii (d) cartridges were cleaned for further evaluation.Top coat dye stain testing was conducted with acceptable results.The lens model/diopter used during the event was not provided.It is unknown if a qualified product was used.It cannot be verified if the reported handpiece and viscoelastic are qualified without the associated lens model.The manufacturer internal reference number is: (b)(4).
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