Final philips investigated this complaint.Based on a patient¿s report of hair loss after a neuro study performed with the philips x-ray system, the customer requested philips to check the system to rule out contribution of the system.The patient in this report received a neuro examination on december 4, 2018.The procedure resulted in a total airkerma of 3124 mgy.The procedure was completed successfully.Prior to this procedure, the patient had two other neuro procedures in the same month.She reported hair loss in the back of the head six weeks after the latest procedure was performed.The customer reported hair loss to philips on february 5, 2019.Due to the time elapsed; log files from the day of the procedure are not available for analysis.Philips has inspected the system on-site and confirmed that the system is working according to specification.No malfunction of the system was identified that may have contributed to the hair loss of the patient.Philips concludes that the most likely cause of the hair loss is the high dose (3124 mgy) received by the patient in the same region of the head of the patient over multiple examinations.Consequently, philips has closed this complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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