The involved product was returned to intervascular and was inspected by our quality assurance (qa) manager for an evaluation of the damage extent.His observations are as follows: the external shipping box was delivered damaged to the client (presence of a hole).The product box is damaged as well (hole) but the tamper-evident labels are intact.There is a match between the labelling of the box and the external tyvek.The seals seem to have integrity.The product contained in the shell corresponds to the labelling.In conclusion, the product does not comply with the specifications due to a damaged packaging.Based on the hole present in the outer shipping box and the product box, it is assumed that the event occurred during transportation.The most likely cause of this event is an inappropriate handling of the shipment during transport.The situation was reported to our logistics subcontractor.
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