The scope was returned to olympus for evaluation.A visual inspection was performed on the received condition of the scope and found the bending section cover blown/torn apart; the bending section mesh was exposed.There was no damage noted on the distal end cover.In addition, one of the light guide lens has scratches and a chipped mark from the distal tip.As a result, no leak test could be performed.A review of the scope¿s instrument history shows the scope was purchased on (b)(6) 2015 and was last serviced on (b)(6) 2018.The cause of the reported event could not be conclusively determined.However, based on similar reported complaints, the most probable cause of a blown bending section cover can be attributed to improper handling.To mitigate the risk of damage to the scope, the instruction manual provides the do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.As part of our investigation, olympus followed up with the user facility via telephone and in writing to obtain additional information regarding the reported complaint but no information was obtained.Accordingly.However, if additional information is received this report will be supplemented.
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