Updated contact office - name/address.Tech ops has completed the investigation: clinitest hcg reagent, patient urine sample and qc were received for investigation.The submitted reagent showed no obvious signs of damage or degradation; individual cassette foil packages properly sealed, containing the expected desiccant & micropipette.The urine sample, about 3-4ml in volume, was shipped cold (non-frozen) and had a clear yellow appearance with no notable haze/particulates.Submitted control solutions, also shipped cold, consisted of one (1) 5ml squeeze bottle of each l1 (negative) & l2 (positive).There were no false negative results observed.The submitted urine sample was also sent to the siemens chemistry and immunoassay group (los angeles, ca) for quantitative hcg determination by immulite analysis, a preferred instrument method for hcg confirmatory testing.This analysis reported the urine sample to contain 0.325miu/ml of hcg, a clinically negative result.Based on the data collected, the customer report of false negative hcg performance from clinitest hcg lot 065813 when tested on a clinitek status+ instrument, was not reproduced.The customer stated they have not had any further discrepancies and the instrument is operational.
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