The initial reporter received questionable low glucose results for quality control material and one patient sample from the cobas b 221 6 roche omni s6 system.At 13:32, the result from the cobas b221 was 1.21 mmol/l.At 13:36 and 13:38, the results from an inform ii meter were 7 mmol/l and 6.7 mmol/l.There was no allegation of an adverse event.The lot number and expiration date of the mss cassette in use were requested but were not provided.White deposits could be seen on the analyzer.The customer replaced the mss cassette.The field service representative cleaned the analyzer, mss input, electrode, and the electrode holder.He inspected the cartridge and found no visible contamination.He performed calibration and qc which were acceptable.
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The calibration signals for cal1 and cal2 were stable during the time frame the affected sample was run.Before the affected sample was run, several qc measurements failed.Qc was repeated, and was within specification.The mss chamber was requested for investigation and the investigation was unable to reproduce the customer¿s error pattern.The investigation did not identify a product problem.The cause of the event could not be determined.
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