A review of the device history record (dhr) for lot no.18k076562 indicated the product was released meeting all quality standards.All dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.A photograph sample was provided for evaluation.Without a physical sample, a comprehensive investigation was unable to be conducted.We are unable to identify the cause of the short radiopaque element and reach a root cause.The reported customer complaint is unable to be confirmed.A root cause could not be determined.Notifications to employees involved in the production of this product were provided to heighten awareness for this issue.This complaint will be utilized for tracking and trending purposes.
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