The customer reported a patient incident on (b)(6) 2019, where a patient required intervention but was stabilized and discharged since that date.The customer reports that the monitor operation is not in question, but wanted to understand how alarms can be turned off and requested alarm review for that such time period.
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H3 and h6: the clinical application specialist (cas) called the customer biomed back and the biomed stated that he needed assistance in determining if alarms were turned off and how they can be turned off.The biomed confirmed that the intellivue mp70 operation is not in question.Further details of what occurred were not available.The cas explained the customer biomed how silencing and pausing alarms works and how each parameter can be turned off dependent on configuration.Despite multiple attempts to obtain additional information regarding the patients intervention for the patient, this information was not provided by the customer.This issue was resolved by instructing the customer.The device worked as intended and there was no malfunction of the device.The device remains at the customer site, and there have been no subsequent calls logged for this device/issue.No further investigation or actions are warranted at this time.No parts were replaced.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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