The initial reporter stated that some samples were bypassing the centrifuge and going directly to the aliquoter of the modular pre-analytics system (mpa).The issue occurred intermittently.The customer stated that based on this, they started centrifuging samples without using the mpa.The customer stated that they received questionable test results for three patient samples that were processed on the system.Of these, one had erroneous results for ise indirect na for gen.2 and gluc3 glucose hk gen.3 that were reported outside of the laboratory.The sample was processed on the mpa and then tested on an unknown roche clinical chemistry analyzer, resulting with an na value of 130 mmol/l accompanied by a data flag.The sample was repeated, resulting with a value of 141 mmol/l.A corrected report was issued with the repeat value.The sample was processed on the mpa and then tested on an unknown roche clinical chemistry analyzer, resulting with a gluc3 value of 125 mg/dl accompanied by a data flag.The sample was repeated, resulting with a value of 78 mg/dl.A corrected report was issued with the repeat value.The patient was not adversely affected.The na electrode and gluc3 reagent lot numbers and expiration dates were asked for, but not provided.The field service engineer determined there was an electronic failure of a sensor on the mpa.He inspected all racks to ensure they were being routed correctly in the system and all checked out ok.He replaced the failed sensor.He restarted the instrument to normal operation.The customer loaded samples and no errors were observed.The customer later called back and stated that the issue has returned as system was still routing samples past the centrifuge.The field service engineer returned and checked the system.He could not determine a cause and could not re-produce the issue.He checked the alarm history and there was no associated hardware alarm.He performed temperature and operational checks.
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