The complaint was investigated with the following result.The provided log files were analyzed and no problem was identified.The log files showed that all system movements were controlled by the operator.The reported issue could not be reproduced by siemens technical experts.The system was checked and it works as specified.The dit movement was found to have an excellent response, initiating very slow to more forceful movement according to design.According to information provided by local service organization, only one operator encountered the reported issue.Covers on both sides of the dit are equipped with safety switches in order to prevent all unintended movement in longitudinal direction.The movement is stopped immediately when an obstacle is touched.No system failure or malfunction could be identified.
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