Event year reported as 2019; however exact date of event is unknown.Reporter is synthes sales consultant.A device history record (dhr) review was conducted: part: 398.752, lot: 14-9139, manufacturing site: (b)(4), supplier: (b)(4), release to warehouse date: 21.Jul.2014.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformance's were identified.Correct material with hardness measured within specification is documented in coc from supplier for all components.A product investigation was conducted.Visual inspection: the hohmann-shape arm f/collinear reduction clamp (part # 398.752, lot # 14-9139, mfg # 21-jul-2014) was received at us cq with the shape arm separate from the rest of the device.The shape arm broke off from the rest of the device.The weld did not hold.This is consistent with the reported complaint condition, thus confirming the complaint.Dimensional inspection: dimensional analysis was not performed as there is no relevant dimension to the weld not holding.Document/specification review: the relevant drawing(s) was reviewed; correct material with hardness measured within specification is documented in coc from supplier for all components.Conclusion: the complaint condition is confirmed as the clamp (part # 398.752, lot # 14-9139) was received with the shape arm separate from the rest of the device.There is no indication that a design or manufacturing issue contributed to the complaint.While no definitive root cause could be determined it is possible that the device encountered unintended forces.No new malfunctions were observed during the course of this investigation.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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