Date of report received: 11 jul 2019.Mfr received date: 09 jul 2019.The manufacturer¿s field service engineer (fse) remotely confirmed the reported over pressure condition issue.The manufacturer¿s field service engineer (fse) advised customer if no kinks to replace the flow valve assembly.Provided part number for service cd with calibration software.Discussed the calibration of the device.Provided customer with service manual.Customer confirms parts took care of the issue.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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