Instrument logs were pulled for the customer instrument.The quality control (qc) appears to be performing as expected during the time the complaint was registered indicating the reagent was performing as expected at that time.A review of all complaints associated with the ldh assay (list number 2p56, lot number 12577un18) and a review for complaint trends and corrective actions for the list number was performed.The review did not identify any trends or non-conformances associated with this issue.Additionally, labeling was reviewed and adequately addresses the issue under review.No customer returns were available for evaluation.No product deficiency was identified.
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