The customer report of the lifeband unable to be properly installed in the autopulse platform (sn (b)(4)) was confirmed during functional testing of the returned platform.The issue is attributed to a worn out/chipped locking tabs on the bottom and front enclosure of the autopulse platform.The autopulse platform is a reusable device and was manufactured in march 2010.It has exceeded its expected service life of 5 years and is 9 years old.This observation is characteristic of normal wear and tear for the age of the device.As part of routine service during testing, the platform was examined and found physically damaged top enclosure and encoder drive shaft does not rotate smoothly, exhibits binding and resistance, unrelated to the reported issue.All these observations are also characteristic of normal wear and tear attributed to the age of the device.The autopulse passed the initial functional test without any fault or error.A review of the archive was performed with no significant errors.After replacement of the defective and damaged components, the sticky clutch plate was deburred, the device was further functionally tested to full specification and passed all testing.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaints reported for autopulse with serial number (b)(4).
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As reported, during deployment, the autopulse platform (sn (b)(4)) was tested and found that the lifeband was unable to be properly installed in the driveshaft slot - the lifeband pop out.The user attempted to troubleshoot by attaching multiple lifebands; however, the issue persisted.By holding the lifeband cover plate in the driveshaft slot the user was able to place the patient on the autopulse platform and start compressions.No manual cpr was performed.The platform performed continuous compressions during the entire call.No consequences or impact to patient was reported.
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