On 04/5/2019 - we have received the product on 3/19/2019 and is currently under investigation.On 4/25/2019 - the investigation has been complete.Below is the manufacturers narrative: device could not be tested as it was received in a non-working condition.As seen by the pictures included in report, the unit's line cord had ruptured causing the electric circuit to change.This change caused excessive heating on both heating mitts.Per instructions, the unit should be inspected prior to use.If any damage to the unit is seen, the unit should be discarded.In a high use condition that beauty shops generate, the inspection is very important.This issue was caused by insufficient inspection and continued use after it had become dangerous to use.
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