Philips investigated this complaint.Philips analyzed the log file, which showed that the first occurrence of the issue is on (b)(6)2019, the day before the reported event took place.The system is started in the morning and during the startup at an error (timeout establishing connection with the generator) is displayed in the logging that the generator is not available and a triggered user message ¿fluoroscopy not possible.Reselect application¿ was displayed.As mentioned in the ifu (4522 203 16832 allura xper fd series docv.8.X chapter 4.2 error messages.)this means that fluoroscopy and exposure are not available.The customer did not perform any x-ray that day.Only geometry movements were performed.On (b)(6)2019, the day of the reported issue, during the startup in the morning, the same user message is displayed.The customer tried multiple times to perform x-ray and to enable/disable radiation.Also, multiple restarts were performed, which did not solve the problem.On site analysis by philips determined that the mpd (mains power distribution) control unit did not switch on the generator during power-on causing the reported issue.The mpd control unit was not able to signal the generator to turn-on.The mpd control unit was replaced after which the system was returned to use in good working order.Based on trending analysis there is no exceptional replacement rate for the mpd control unit.Philips will take no further actions.Philips did not report similar incident reports.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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