Model Number KETONE STRIPS |
Device Problem
Ambient Temperature Problem (2878)
|
Patient Problem
No Known Impact Or Consequence To Patient (2692)
|
Event Date 06/29/2016 |
Event Type
malfunction
|
Manufacturer Narrative
|
(manufacturer narrative = t, corrected data = f) internal report # (b)(4).Product returned for evaluation.Root cause: black chemistry observed.Note: manufacturer contacted customer in a follow-up call to ensure that the replacement products resolved the initial concern - able to establish contact with customer who indicated that is comfortable with results from the replacement strips.Note: manufacturer reviewed and updated the risk analysis report for the ketone strips on march 2019.Customer complaints for open vial were reviewed for possible mdr based on internal update of the risk report and the severity of harm, the complaint is reportable, however no adverse event or medical intervention was reported at the time of the call.Complaint 2 of 9.
|
|
Event Description
|
The customer was requesting assistance with her ketocare test strips.The customer stated that she purchased a value pack of ketocare test strips.The customer informed that one of the vials in the pack was not sealed properly and that tip of the strip is gray.The customer stated that the other vial of ketone test strips is unopened and that the tip is a beige color.The customer stated that both vials have the same lot and expiration date.No adverse event or medical intervention was reported.
|
|
Manufacturer Narrative
|
(manufacturer narrative = t, corrected data = t) internal report #(b)(4) product returned for evaluation.Update: root cause (rc): rc-061: storage outside specifications note 1: manufacturer contacted customer in a follow-up call to ensure that the replacement products resolved the initial concern - able to establish contact with customer who indicated that is comfortable with results from the replacement strips.Note 2: manufacturer reviewed and updated the risk analysis report for the ketone strips on march 2019.Customer complaints for open vial were reviewed for possible mdr based on internal update of the risk report and the severity of harm, the complaint is reportable, however no adverse event or medical intervention was reported at the time of the call.Complaint 2 of 9.
|
|
Event Description
|
The customer was requesting assistance with her ketocare test strips.The customer stated that she purchased a value pack of ketocare test strips.The customer informed that one of the vials in the pack was not sealed properly and that tip of the strip is gray.The customer stated that the other vial of ketone test strips is unopened and that the tip is a beige color.The customer stated that both vials have the same lot and expiration date.No adverse event or medical intervention was reported.
|
|
Search Alerts/Recalls
|