There was no product malfunction.The monitor was alarming as expected, and had been silenced by the customer.The fse spoke to the head nurse, who indicated that they wanted some help to understand what happened one or two hours before the death of the patient; therefore, the fse provided information from the alarm audit log, and the head nurse understood that the bedside monitor and central station were working as intended.The head nurse indicated they were not alleging the mx800 bedside monitor contributed to the death of the patient.The head nurse asked the fse to change the severity for the ecg lead off alarm; now the severity is yellow, and before it was only blue.The device remains at the customer site.There have been no subsequent calls logged for this device/issue.No further investigation or actions are warranted at this time.
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