Evaluation of the transducer confirmed the articulation issue as described by the customer.Investigation of the device revealed cracks on the beading and deep scratches on the tip shell.Performance testing found the transducer would not rotate forward and failed color imaging tests.The damage found on the probe is indicative of improper transducer care and maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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